Responsible Gaming at f999c
f999c believes that gambling should be a form of entertainment, not a source of financial or emotional stress. Our responsible gaming programme gives every player the tools and information to make safe, informed choices.
Gambling Responsibly on f999c
f999c is Bangladesh's trusted online casino and sports betting platform, offering slots, live dealer tables, and cricket betting to adults aged 21 and above. We take our duty of care towards our players seriously. Gambling can be a fun and engaging pastime when approached with the right mindset — set aside a fixed entertainment budget, treat any loss as the cost of entertainment, and never chase losses with money that is needed elsewhere.
Problem gambling is a recognised condition that can affect individuals from any background. f999c does not view problem gambling as a moral failing — it is a behavioural health issue that requires compassionate support and practical intervention. The tools, guidance, and contact details on this page are here to help any f999c player who feels that their gambling is no longer under control. All support requests are handled with complete confidentiality by our dedicated support team.
Recognising Problem Gambling
Problem gambling can develop gradually and is not always obvious. The following signs may indicate that gambling has moved from a leisure activity to a harmful habit:
- ▸Spending more money on gambling than you originally planned or can afford to lose.
- ▸Gambling to recover losses from a previous session — commonly known as "chasing losses".
- ▸Neglecting personal responsibilities, work, studies, or family commitments because of time spent gambling.
- ▸Borrowing money from family, friends, or financial institutions specifically to fund gambling activity.
- ▸Feeling irritable, anxious, or restless when you are not gambling, or when you try to cut down.
- ▸Hiding your gambling activity from people close to you, or lying about the time or money spent on gambling.
- ▸Using gambling as the primary way to cope with stress, loneliness, depression, or other emotional difficulties.
This list is not exhaustive. If you feel that gambling is negatively affecting any aspect of your life — financial, emotional, professional, or personal — please do not hesitate to contact f999c's support team. We are here to help, not to judge.
Our Responsible Gaming Tools
f999c provides a set of practical tools that any registered player can activate at any time by contacting [email protected]. These tools are designed to give you control over how, when, and how much you gamble.
Deposit Limits in Detail
Setting a deposit limit is one of the most effective responsible gaming measures available. By capping the total amount you can add to your f999c account within a given time window, you remove the possibility of spontaneous over-spending during a session. Deposit limits can be set at three levels: daily (resets at midnight Bangladesh Standard Time), weekly (resets every Monday at midnight BST), and monthly (resets on the first day of each calendar month at midnight BST).
Reducing a deposit limit takes effect immediately. Increasing a limit is subject to a 7-day cooling-off period before it comes into effect — this deliberate delay gives you time to reconsider whether the increase is genuinely in your interest. To set or adjust your deposit limit, email [email protected] with your account details and the limit you would like applied.
Contact [email protected] stating: (1) the type of limit — daily, weekly, or monthly; (2) the maximum deposit amount in BDT; (3) your registered mobile number for account verification. The limit will be applied to your account within 24 hours. You will receive a confirmation message once it is active.
A limit reduction takes immediate effect. A limit increase requires a 7-day waiting period during which the old (lower) limit remains in force. If you decide to cancel an increase request during the waiting period, contact [email protected] and the request will be cancelled with no change to your existing limit.
Time-Out and Self-Exclusion
Sometimes the most responsible choice is to step away from gambling entirely, whether for a short break or for an extended period. f999c offers two mechanisms for this: a temporary time-out and a permanent self-exclusion. Both can be requested at any time by contacting [email protected], and both are applied to your account within 24 hours of the request being confirmed.
f999c strongly encourages any player who is experiencing difficulty controlling their gambling to request a self-exclusion rather than attempting to manage the issue through deposit limits alone. Self-exclusion provides a total block on account access and cannot be reversed during the exclusion period, providing a firm and reliable boundary.
A time-out suspends access to your f999c account for a period you choose: 24 hours, 7 days, 30 days, or a custom period up to 90 days. During a time-out, you cannot log in, place bets, make deposits, or access any game content. Your account balance is preserved and remains accessible after the time-out period ends. Withdrawals of existing balances can be requested during a time-out by contacting [email protected] directly.
A self-exclusion permanently closes your f999c account and blocks all future access for a minimum period of 12 months. After the 12-month period, reinstatement requires a written request to [email protected] and a mandatory 7-day cooling-off period before access is restored. f999c will also take reasonable technical steps to prevent you from opening a new account under the same identity during an active self-exclusion period. Any remaining balance in your account at the time of self-exclusion will be returned to your verified payment method within 5 business days.
Protecting Minors — 21+ Strictly Enforced
If you share a device or a home with individuals under the age of 21, f999c strongly recommends that you use password protection and device-level parental controls to prevent access to the Platform. Do not share your f999c login credentials with anyone, including family members. If you suspect that a minor has accessed your account, contact [email protected] immediately — f999c will investigate promptly and take all necessary steps to secure your account.
Any account found to be operated by or on behalf of a person under the age of 21 will be immediately closed, all funds will be forfeited, and the matter will be escalated in accordance with f999c's anti-underage-gambling policy. f999c takes underage gambling extremely seriously and will not under any circumstances permit it on the Platform.
Fair Play and Platform Security
f999c is committed to providing a fair and transparent gaming environment. All slot games on the Platform use certified RNG (Random Number Generator) technology, which guarantees that every spin outcome is independent, unpredictable, and not influenced by any previous outcome. Live dealer games on f999c use real physical equipment operated by trained dealers and broadcast in real time. No manipulation of game outcomes is possible on the Platform.
Your account is protected by SSL encryption and secure authentication. f999c's security systems monitor account activity continuously for unusual patterns, including signs of account sharing, unauthorised access, and underage play. If our security systems detect a concern, your account may be temporarily suspended pending verification. If you believe your account has been accessed without your authorisation, please contact [email protected] immediately so we can investigate and secure your account without delay.
Getting Help — Contact f999c Support
If you are concerned about your own gambling or the gambling of someone close to you, f999c's support team is available to help. All communications are handled confidentially. We will never penalise a player for reaching out with a responsible gaming concern — our team treats every such request with care, urgency, and respect.
f999c Support Team
Our support team is available to assist with responsible gaming requests including deposit limits, time-outs, and self-exclusion. Responses are provided within 24 hours, Bangladesh Standard Time.
[email protected]When contacting support for a responsible gaming matter, please include your registered mobile number and a brief description of the assistance you need. You do not need to provide detailed personal information beyond what is necessary for account identification. All responsible gaming requests are treated as high priority and are handled by a dedicated member of the f999c operations team.
Play Responsibly — Enjoy f999c Safely
Gambling is most enjoyable when it is treated as entertainment within a set budget. Ready to play responsibly? Explore f999c's full game library or visit our FAQ for more answers.