f999c Privacy Policy — How We Handle Your Data

This Privacy Policy applies to all users of f999c, the online casino and sports betting platform operated at f999c.org ("the Platform"). By registering an account or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Privacy Policy, you must not use the Platform.

f999c takes data privacy seriously. We collect only the personal data that is necessary to provide a safe, functional, and enjoyable service. We do not sell your personal data to third parties. We do not share your personal data with any party except as described in this Privacy Policy or where required by applicable law. This policy is reviewed and updated as needed; the date of the most recent revision is shown above.

f999c uses the personal data it collects for a defined set of purposes directly connected to the operation of the Platform and the delivery of services to you. We do not use your personal data for any purpose that is incompatible with the reasons it was collected. The primary purposes for which f999c processes your personal data are:

• Account creation, authentication, and management — to register your account, verify your identity, and maintain your account in a secure and operable state.
• KYC compliance — to verify that you meet the minimum age requirement of 21 years and to confirm the ownership of payment methods associated with your account, as required for responsible gaming compliance.
• Transaction processing — to process deposits via bKash, Nagad, Rocket, and other accepted payment channels, and to process withdrawals to your verified payment account.
• Customer support — to respond to queries, resolve disputes, investigate complaints, and provide assistance to you through our support channel at [email protected].
• Fraud prevention and security — to detect, investigate, and prevent fraudulent activity, money laundering, underage gambling, and other prohibited activities on the Platform.
• Platform improvement — to analyse aggregated, anonymised usage data to improve the performance, usability, and content of the Platform. Individually identifiable data is not used for this purpose.

f999c does not use your personal data for the purpose of targeted advertising on third-party platforms, nor does it build behavioural profiles for marketing to non-f999c services. Where f999c sends you promotional communications about its own offers and bonuses, this is done only with your consent, and you may withdraw that consent at any time by contacting [email protected].

f999c processes personal data on one of three legal bases, depending on the specific processing activity involved:

f999c does not sell, rent, or trade your personal data to any third party. Your personal data may be shared only in the following limited circumstances:

• Payment processors — bKash, Nagad, Rocket, Upay, and selected Bangladeshi banks receive only the transaction data necessary to process your deposit or withdrawal. These providers are bound by their own data protection obligations and do not receive data beyond what is required for the transaction.
• Game content providers — Pragmatic Play, Evolution Gaming, Ezugi, Spribe, NetEnt, and other licensed studio providers may receive a session token and minimal technical data necessary to authenticate your game session and record RNG outcomes. These providers do not receive your full identity or financial data.
• Identity verification services — where f999c uses a third-party KYC verification tool to validate identity documents, that provider receives only the data submitted for the specific KYC check. KYC providers used by f999c are contractually bound to process data only for the stated verification purpose.
• Legal and regulatory requirements — f999c may disclose personal data where required to do so by applicable law, court order, or lawful request from a competent authority. In such cases, f999c will disclose only the minimum data required to satisfy the legal obligation and will notify the affected user where legally permitted to do so.

In all cases where personal data is shared with a third party, f999c implements contractual safeguards to ensure that the receiving party processes the data only for the stated purpose and maintains appropriate security standards. f999c does not transfer personal data to recipients outside Bangladesh unless equivalent data protection safeguards are in place.

f999c uses cookies and similar technologies on its Platform to maintain your session, remember your language preference, and collect anonymous usage statistics. A session cookie is essential for the Platform to function — without it, your login state cannot be maintained across page loads. f999c does not use persistent advertising cookies or cross-site tracking pixels from third-party advertising networks. The analytics data collected via cookies is aggregated and anonymised before being used for Platform improvement purposes.

You may configure your browser to reject cookies; however, doing so will impair the functionality of the Platform and may prevent you from logging in or maintaining an active session. f999c does not use browser fingerprinting techniques for the purpose of re-identifying users who have cleared cookies or are accessing from a different device, except where such techniques are employed specifically for fraud detection purposes in accordance with f999c's anti-fraud policy.

f999c implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. All data transmitted between your device and the f999c Platform is protected by SSL (Secure Sockets Layer) encryption. Account passwords are stored using one-way cryptographic hashing — f999c staff cannot read your password. Payment data is processed through encrypted channels maintained by certified payment service providers and is not stored in its raw form on f999c's servers.

Despite these measures, no data transmission over the internet can be guaranteed to be 100% secure. f999c cannot warrant the absolute security of personal data transmitted to the Platform. In the event of a data breach that is likely to result in a risk to users' rights and freedoms, f999c will take prompt action to contain the breach, assess its impact, and notify affected users as required. If you suspect that your account has been accessed without authorisation, contact [email protected] immediately.

f999c retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal or regulatory obligations. Account data, including identity, contact, and gameplay records, is retained for the duration of your account and for a period of five years following account closure, in accordance with standard financial record-keeping requirements. Transaction records (deposit and withdrawal history) are retained for five years from the date of each transaction. KYC documents are retained for the period required by applicable anti-money-laundering regulations, which is typically five years from the end of the business relationship. After the applicable retention period has expired, f999c will securely delete or anonymise your personal data. If you wish to request early deletion of your data, subject to f999c's legal retention obligations, please contact [email protected].

f999c will respond to all data rights requests within 30 days of receipt. Where a request is complex or where f999c receives a large number of requests simultaneously, this period may be extended by a further 30 days; in such cases, f999c will notify you of the extension and the reason for it within the initial 30-day period. f999c will not charge a fee for handling data rights requests unless a request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.

The f999c Platform integrates game content from licensed third-party studios including Pragmatic Play, Evolution Gaming, Ezugi, Spribe, and NetEnt. When you launch a game provided by one of these studios, a connection is established between your device and that studio's servers. The studio receives technical session data as described in Section 4 above. f999c is not responsible for the privacy practices of third-party game studios. We recommend reviewing the privacy notices of any third-party provider whose services you use.

f999c's Platform does not contain links to external websites. All navigation within the Platform remains within f999c.org. If you access f999c through a link on a third-party website or application, please be aware that f999c has no control over the content or privacy practices of that third-party site and accepts no responsibility for them.

f999c may update this Privacy Policy from time to time to reflect changes in its data processing practices, applicable legal requirements, or the structure of the Platform. The date of the most recent revision is displayed at the top of this page. Where changes are material — for example, where f999c begins processing a new category of personal data or shares data with a new category of recipient — f999c will notify registered users via their registered mobile number or email address at least 7 days before the changes take effect. Your continued use of the Platform after the effective date of any revision constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way f999c handles your personal data, please contact our support team at [email protected].